Last updated: October 2026
1. Who we are
This website, coachbso.com, is operated by BSO Coaching Edge (“we”, “us”), which provides career and leadership coaching, training, workshops and retreats, and was founded by Coach BSO. We are the data controller for the personal data described in this notice. BSO Coaching Edge, Lagos, Nigeria. You can contact us at [email protected].
2. What this notice covers
This notice explains how we collect, use, share and protect your personal data when you visit coachbso.com, contact us, request a proposal, book a session, or buy a resource. We handle your data in line with the Nigeria Data Protection Act 2023 (NDPA) and other applicable law.
3. The personal data we collect
• General contact form: your name, email address, phone number (if you give it) and your message.
• Request a Proposal form: your name, work email, phone number (if you give it), organisation, job title, sector, the area of development and audience you have in mind, the number of participants, your preferred format and timeframe, and the details you give about the need.
• Booking a session: payment is taken by Selar. After payment, Calendly collects your name, email address and your answers to a few questions before you choose a time.
• Buying a resource: purchases are made on Selar or Amazon. We do not receive your card details. We may receive limited order information from the platform, such as your name, email address and the product bought.
• Emails and messages you send us.
• Website usage data: your IP address, device and browser type, and the pages you visit, collected through cookies and similar technologies (see section 9).
We do not ask for sensitive personal data through the website, such as information about your health, religion or political views. Please do not include it in your messages. Information you share during a coaching engagement is covered by your coaching contract, which sets out the confidentiality terms.
4. How we use your data and why
| Why we use your data | Our lawful basis |
|---|---|
| To respond to your enquiry or request a proposal | Your consent, and steps taken at your request before entering a contract |
| To take payment, schedule and deliver your session, or deliver a resource you bought | Performance of a contract |
| To send you information about our services or resources [only if a mailing list is offered] | Your consent, which you can withdraw at any time |
| To keep the website secure and prevent spam and abuse | Our legitimate interests |
| To understand how the website is used and improve it | Your consent (for non-essential cookies) or our legitimate interests |
| To meet accounting, tax and other legal obligations | Legal obligation |
5. Who we share your data with
We do not sell your personal data. We share it only with service providers that help us run the website and our services, under appropriate terms: Selar (payments and delivery of digital products), Calendly (scheduling), Amazon (book purchases, on Amazon’s own terms), and our website host, email provider, spam-protection provider and analytics provider [names to be added]. We may also disclose data where the law requires it or to protect our legal rights.
6. Transfers outside Nigeria
Some of these providers, such as Calendly, may process data outside Nigeria. Where we transfer personal data abroad, we will only do so where the conditions in the NDPA are met, such as an adequate level of protection or appropriate safeguards.
7. How long we keep your data
We keep your information only for as long as we need it, and then we delete it or make it anonymous.
- Enquiries: 12 months after our last contact with you, unless you go on to work with us.
- Client and billing records: for as long as the engagement lasts, and then for six years afterwards to meet tax, accounting and legal requirements.
- Mailing list: until you unsubscribe.
- Website analytics: up to 14 months.
- Spam-protection and security logs: 90 days.
8. Your rights
Under the NDPA, you have the right to be informed about how your data is used, to access it, to have it corrected, to have it deleted, to restrict or object to its use, to receive it in a portable format, to withdraw your consent at any time, and not to be subject to a decision based only on automated processing that significantly affects you. To use any of these rights, write to [email protected]. We will respond within the time the law requires. You also have the right to complain to the Nigeria Data Protection Commission (NDPC).
9. Cookies
We use essential cookies to make the website work. We use analytics cookies only with your permission to understand how the website is used. You can accept or decline non-essential cookies in the cookie banner and change your choice at any time [link]. You can also control cookies in your browser settings.
10. Security
We take reasonable technical and organisational steps to protect your data, including an encrypted (HTTPS) connection, spam protection on our forms, and restricted access to the enquiries inbox. No online transmission is completely secure. If a personal data breach affects you, we will tell you and the authorities as the law requires.
11. Children
Our services are for professionals and organisations. We do not knowingly collect personal data from anyone under 18.
12. Links to other sites
This website links to Selar, Amazon, Calendly and social platforms. They have their own privacy practices, and this notice does not cover them.
13. Changes to this notice
We may update this notice from time to time. The “Last updated” date at the top shows the latest version.
14. Contact us
BSO Coaching Edge, Lagos, Nigeria, [email protected].